Client Overview
A leading insurance provider offering medical, car, travel, and home insurance services aimed to enhance its document processing capabilities to meet growing customer demand and evolving digital service expectations. Handling high volumes of policy forms, claims records, medical documents, and regulatory paperwork required a more efficient approach to data extraction.
To streamline processes and improve turnaround time, the company deployed TEXO by Klys AI, an AI-powered Intelligent Document Processing platform that converts complex, unstructured documents into structured, actionable data for seamless system integration.
Challenges
High Volume Document Processing – Insurance operations required handling large volumes of documents including policy applications, claims forms, medical reports, identity documents, and supporting attachments. Manual data entry increased processing time and operational workload.
Compliance and Documentation Accuracy – Insurance providers must maintain precise and traceable records to meet regulatory requirements. Manual verification increased compliance risks and extended processing timelines.
Multilingual and Unstructured Documents – The company received documents in multiple languages in various formats such as PDFs, images, and handwritten forms, adding complexity to extraction and processing.
Demand for Faster Service Delivery – Policyholders increasingly expected quicker policy issuance and faster claims settlement through digital-first platforms.
Solution
The organization implemented TEXO, an AI-powered document data extraction solution designed to convert structured and unstructured documents into accurate, actionable data. As an advanced Intelligent Document Processing and OCR automation platform, TEXO enables organizations to streamline document workflows, reduce manual data entry, and support digital transformation initiatives.
TEXO enabled:
- Accurate extraction of key data fields from insurance documents
- Faster movement of documents across operational workflows
- Enhanced accuracy through AI-powered extraction mechanisms
The solution enhanced productivity by reducing manual intervention and improving process efficiency.
Key Features
Blurry Image Text Recognition – Accurately captures policy and identity data from low-quality scanned documents and mobile uploads.
Multilingual Support – Processes insurance documents in multiple languages such as Arabic and English.
Selected Field Extraction – Extracts specific fields like policy number, customer name, claim amount, and ID details.
Intelligent Extraction (AI-powered) – Uses AI to identify and extract relevant insurance data from varied document formats.
Invoice Sum Calculation – Automatically identifies and extracts total amounts from medical bills and claim invoices.
API Integration – Enables seamless integration with policy administration and claims management systems.
Online Extraction – Allows real-time processing of insurance documents through digital channels.
Results
Metric | Impact |
Claims processing time | Reduced from 3–5 days to less than 24 hours |
Manual data entry effort | Reduced by up to 70% |
Data extraction accuracy | Achieved up to 92% accuracy |
Policy issuance time | Reduced to same-day processing |
Compliance readiness | Improved through structured audit-ready records |
Conclusion
With TEXO, the organization streamlined document-intensive processes through intelligent automation. The platform improved processing efficiency, reduced manual workload, and enabled more reliable data extraction across insurance operations.
Contact us today to discover how TEXO can help your organization improve document accuracy and operational performance.
Partner with us to unlock intelligent, reliable, and efficient document data extraction.